1. What is the difference between a solid door and an engineered door?
As the name suggests, solid door constructions are made from singular pieces of timber, jointed, glued or dowelled together. By contrast, engineered doors take a more modern approach to door leaf construction. In some cases, particle board is used, whilst in other cases a cross-configuration of multi-layered timber is pressed and glued together to form a solid core.
2. Is a solid door more durable than an engineered door?
Solid doors have a premium allure to them, and there inherent strength is undeniable. They are, however, susceptible to environmental factors such as heat and moisture. Exposure to factors such as these can cause a solid door to warp or bow, making it twist and gradually lose shape.Engineered doors, on the other hand, are far more structurally stable as they are made from multiple materials and can evenly distribute any environmental stress that may be applied to it. As for the appearance,people can hardly tell one from another.
3. What is a PVC door?
A PVC door is made up of Poly-Vinyl Chloride which is a type of plastic. Its characteristic of easy alteration of its composition makes it an ideal material for the doors. However, a PVC door is not as sturdy as other types of doors that are made from wood.
4. Where do you import your doors are from?
Our doors are imported from Malaysia (Sandor), Italy (Garafoli) and Turkey (Gema).
5. Do you provide installation for your products?
If you buy any product from RISH, a dedicated member from our after-sales team will install your purchased product on your site.
6. What methods of payment are accepted?
You can pay through cash, write us a check or transfer the money directly to our account.
7. Is there any money-back guarantee on your products?
Apart from the product warranty set by its manufacturer, we don’t have a money-back guarantee on our products. However, if a product is found to be faulty, we do offer replacements.
8. Do you offer after-sales?
Our customers are our top priority. Our after-sale services deal with every type of queries our customers are faced with.
9. What is your return policy?
We offer replacements for the faulty products. Currently, we don’t offer any percentage of refund in exchange for the product return.
10. Can I cancel my order?
You may cancel your order before it has been processed and sent to our vendor. Once the order reaches the processing stage, it can not be canceled (Note: the processing does not take more than a couple of days after the order confirmation and advance payment).
11. Do you have antimicrobial surfaces for kitchens?
Yes, we have a range of antimicrobial solid surfaces that do not let any type of microbes accumulate on the surface. Moreover, these surfaces are seamless which provide an added benefit of not letting any dirt or other particles accumulation.
12. Are your products environment friendly?
All our processes are driven by sustainability principles as we are fully aware of our social responsibility towards the environment. Our partnered brands are in full compliance with the sustainability policies as set by International laws.